Answers before you book
Mobile Massage FAQs
Everything you want to know before booking mobile massage in Australia — the treatments we provide, the areas we service, health fund rebates, parking and our cancellation policy.
Frequently asked
Mobile massage questions, answered.
Pick a topic below, then tap a question to reveal the answer. Still stuck? Our team is a phone call away.
The Royal Masseur provides professional mobile massages in the comfort and convenience of your home, hotel or office.
No — we are a mobile only service.
No, we do not offer any sexual or sensual type massages.
Your mobile massage therapist will arrive around 10–15 minutes prior to your appointment time on the day of your booking, depending on traffic. This allows time to discuss your treatment goals, set up and start on time.
Following treatment, payment is made in full via our EFTPOS machine. An invoice is then emailed to you for your records or to claim your rebate.
No — we provide everything, from the table, clean sheets and oils to music and tea. All we ask is that you please maintain good hygiene prior to your treatment.
We provide mobile massage across all Sydney Metro areas.
With extended notice, on selected days we also cover Regional Sydney, Wollongong, the Central Coast and, as of recently, Melbourne, VIC.
We will try our very best to accommodate you last minute. That said, our days are typically booked out 7–10 days in advance, so we do require some notice to plan our therapists accordingly.
We offer 60 minute, 90 minute and 120 minute massages.
We believe regular treatments incorporated into your routine work best. We recommend every 3–4 weeks to help ensure you are performing at your optimum.
We understand circumstances may arise and you may need to cancel your upcoming booking. We uphold a strict cancellation policy with all of our services. Being a mobile service, our therapists are booked 7–10 days in advance, so cancelling means they lose income and need to receive compensation for the time they have set aside for you.
Please make contact with us immediately if you need to make changes to your booking. If you reschedule your appointment within 7–10 days you will not be required to pay a cancellation fee. Your cancelled appointment can only be rescheduled once without incurring a fee.
If you cannot reschedule your appointment within 7–10 days, the following cancellation fees will apply.
- Cancellations between 48hrs to 72hrs — 25% of the total cost
- Cancellations between 24hrs to 48hrs — 50% of the total cost
- Cancellations less than 24hrs — 100% of the total cost
If you have private health insurance then you may be eligible for a health fund rebate, depending on your fund and level of cover. Please contact your health fund to check your eligibility.
If you are eligible, we don't make rebate claims on the day of the massage — although an emailed invoice will be sent for you to forward to your health care provider via their mobile app and claim your rebate.
Yes, you can purchase them via our product page.
Please provide detailed parking information at the time of your booking. If there is no free street parking, the parking fee for the treatment time will be added to the final bill.
Still have a question?
We're happy to help you plan.
Tell us your location, treatment and preferred timing and our team will point you in the right direction — usually within 2 hours.